Frequently Asked Questions

Everything you need to know about your Turtle Beach audio experience.

How can I check if my headset is compatible with my console?

Compatibility is listed on each product page. Most of our headsets feature universal 3.5mm jacks or dedicated wireless transmitters for Xbox, PlayStation, and Nintendo Switch.

What is the standard shipping timeframe for orders?

Standard shipping typically takes 3-5 business days within the continental United States. Express shipping options are available at checkout for faster delivery.

How do I update the firmware on my Turtle Beach device?

You can update your firmware by downloading the Turtle Beach Audio Hub software on your PC or Mac and connecting your device via the included USB cable.

What is your return policy for electronics?

We offer a 30-day money-back guarantee on all products purchased directly from our store, provided they are returned in their original packaging and condition.

Does my headset come with a manufacturer warranty?

Yes, all new Turtle Beach products include a one-year limited warranty that covers manufacturing defects in materials and workmanship.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Klarna and Affirm.